1 hour ticket response
We are committed to providing a prompt and adequate reply to each ticket sent by a customer. Our competent customer service staff representatives will review your problem and will offer you the most efficient option. We offer a 1–hour response time guarantee for all tech support tickets. As a matter of fact, our average helpdesk ticket response time has proven to be twenty minutes.
A Top–Notch Technical Support Service
We’ve got a team of web hosting support engineers who are eager to respond to all your queries anytime you need support. Almost all our customer care staff members have several years of experience in the Linux cloud web hosting packages niche, which implies that you can always count on prompt and detailed answers to your questions.
An Intuitive Help Center Section
In the Web Site Control Panel you will find an easy–to–browse Help Center section where you can find quick suggestions on how to use our services. You can see the answers to your queries in the F.A.Q. archive, find more hints in the web hosting account administration articles or check our educational video tutorials.