Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • The Help section incorporated into our Web Site Control Panel offers a selection of help articles and commonly asked questions. Aimed at resolving any common problem that you may possibly encounter, they are compiled by our support team of skillful technicians.

  • Top quality support service
  • Instructional Videos

  • For those who would rather find out how to rectify a commonly encountered problem by watching an educational video, we’ve added a compilation of video tutorials to our Web Site Control Panel. All the how–to videos are brief and easy to follow. They offer visual presentations of different site administration procedures.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7 customer support service and come with a sixty–minute support ticket response guarantee. Our experienced customer service technicians will be online for you 24/7/365 and will rectify any problem that you could have within maximum 60 minutes after the support ticket submission. In the majority of cases, a reply will be given to you in less than 20 minutes.