Client Support Channels
A Sixty–Minute Response Time Guarantee
All your support requests will be attended to within maximum one hour after the trouble ticket or e–mail has been received. If your case calls for additional assistance from an administrator, we’ll direct the trouble ticket or the e–mail to the person on duty and will leave a comment to let you know that more time will be required for finding the optimal solution. If you order our Admin Services package, any of the tasks included there will be executed whenever you choose.
A Premium Help Desk Support Service
Should you require help with our Web Site Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server for you, do get in touch with our technical support team at any moment via the ticketing system. Furthermore, if you require assistance administering your dedicated server, you can make use of the Admin Services package, which includes Operating System updates every week, installation and troubleshooting procedures, server monitoring and restarting services, data backup hard disk space, etc.
An Easy–to–Navigate Help Area
We have equipped the Web Site Control Panel with a fully detailed knowledge base, which includes exhaustive explanations of all its features and functionalities. In addition, we have filmed detailed video tutorials that will further teach you how to perform a particular action or solve a regularly encountered issue. The instructional articles and the tutorial video clips are readily accessible from each Web Site Control Panel section through the Help and Videos buttons in the upper right corner.