Phone Support

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There're plenty of cloud web hosting suppliers on the market, yet many of them are resellers that have limited resources, particularly in terms of support. One way to distinguish them is the option to get in touch with the company by phone. The level of support that you will have through this method of communication will vary depending on the supplier - some provide you with experienced telephone support, others offer common and customer support only since some issues are more time-consuming and it's more convenient to be resolved through a ticket, particularly if the situation has to be escalated. Still, it's good to know that you can always reach your web hosting provider as there are plenty of small-scale problems which can be resolved easily and in a timely manner through a call, not mentioning that you can get more details about the services before you become a client.

Phone Support in Cloud Web Hosting

In case you choose to purchase one of our Linux cloud web hosting packages, you can contact our customer support crew over the phone for 14 hrs per day. We can assist you in choosing the best package for your sites since we realize that it is better to discuss these issues with a live person. In case you already have an account, we will assist you with all of your sales/billing questions and / or general issues, even with some technical situations that do not involve too much time or escalation to an administrator because it will be more convenient to open a support ticket for time-consuming troubles so as to have the correspondence in one place. We now have phone numbers in the United States of America, Great Britain and Australia, so you are able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Hosting

Any time you need additional information regarding the Linux semi-dedicated packages that we provide, you will be able to call some of the three support lines that we have across the globe - in the United States, the United Kingdom and Australia. Thus, you will be able to check in advance whether our solutions will be suitable for your sites. If you are already our customer and you own a semi-dedicated account, you are able to get in touch with us on the phone for 14 hours every day about any billing or general queries. For entirely tech troubles you're able to use our ticketing system so as to communicate with our tech support as sometroubles simply need extra time to be solved, but we will assist you over the phone with various minor technical issues as well, saving you the time and efforts.