One-Hour Response Guarantee

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In case you’ve got a site, a problem may always surface and it doesn’t necessarily need to be connected to the web hosting service. For instance, something can go wrong when you update a web app or some critical data might be modified or erased by accident. Irrespective of what the essence of the problem is, you will have to touch base with the client support team and ask them to retrieve a backup or to help you solve the problem that you’re having. How promptly they will do it will predetermine the period of time that your sites will be down. For given websites such as community web portals or online shops, a longer downtime period too often equals losing clients and money. That said, it is of principal importance that you use the services of a web hosting company that offers not only a good tech support service, but also a fast one.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from us, you can just forget about waiting for hours on end, or even one whole day, to obtain a response to an email or a support ticket. Irrespective of when you contact us, we’ll lend you a hand within less than 1 hour with any pre-sales and technical queries you may have. In fact, our real reply time scarcely ever surpasses twenty to thirty minutes. As we’re at your disposal around the clock, you’ll always get help in a timely manner and we are aware of just how vital that is in the online era. As soon as you contact us, we will respond to your questions. If you chance upon any technical challenge, we’ll deal with it on your behalf, or we will supply you with all the necessary information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we understand just how essential it is to obtain well-timed assistance, we guarantee that you won’t ever need to wait for more than one hour to receive a reply to any support ticket that you open from your semi-dedicated server Control Panel. In fact, you’ll rarely need to wait for more than twenty-thirty minutes and this applies to any query irrespective of its nature – technical, billing or general. Also, our technical and customer support staff will be at your disposal 24-7, which means that even in case you post a ticket during official holidays, you will always obtain a lightning-fast response, which will include the answer to a query, the solution to a problem or the details required to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never have to waste a whole day waiting around for a reply like you would with other providers.