A live chat is a real-time way of communication between a hosting company's support crew and its clients. It's an efficient method to get some information about the website hosting services or have some issue resolved since you're talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the smaller possibility of errors at the time you exchange data like usernames or domain names, the quicker response time since the communication is live as well as the fact that you don't need to stay on the chat constantly - you are able to do something different while the agent investigates the issue in question. In addition, you are able to become a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone fees that you will have to pay when you are calling to a different country.

Live Chat Support in Cloud Web Hosting

We supply a live chat support service for all of the Linux cloud web hosting packages that we offer and we're able to help you with almost everything live. In case you do not have an account with us yet, we'll be able to provide you with more info about the plans in order to help you to get the most appropriate plan. If you are an active client, we are able to assist you with any general or billing matter as well as with numerous common tech troubles, for instance an e-mail address installation in a desktop email client. If you cannot phone us for whatever reason or you are in a country where we do not have a local telephone number, the live chat is the best way to contact us. Needless to say, some troubles need more time to investigate and test, so you will have to open a ticket to our technicians, however, we're able to save you time and help you with many issues on the chat.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is available every day, even on weekends and holidays. It's the best way to find out more details about our Linux semi-dedicated packages if you do not have an account yet or to get an issue resolved in case you are a client and our customer care representatives will help you instantly no matter what time of the day you join our chat. If you are unsure which package is more appropriate for your sites, if you need advice whether you should obtain a certain upgrade and how to order it or if you experience problems installing an e-mail account on your computer, you're able to get in touch with us and we will provide you with the required information quickly. The live chat is online even after our telephone lines are off for the day, so when you have an account here, you can rest assured that you'll always find timely help with any kind of question or trouble that shows up.