There are a number of ways in which you can contact the hosting company whose services you’re using, but the one that you will always find irrespective of which company you opt for is a support ticket system. It is the least complicated form of communication for a number of reasons. If no technical support engineer is available at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. In addition, you can copy & paste extensive pieces of info without worrying about typing mistakes, and in case a certain issue requires more time to be resolved or a number of replies need to be exchanged, all the info will be in the same place, so each party can always follow the steps taken by the other one. The downside of using tickets to get in touch with your web hosting provider is that they are typically separate from the web hosting platform, so if you need to supply information or to follow guidelines, you’ll need to use no less than two separate systems and this number may rise if you want to manage a handful of domain names. Additionally, lots of hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket whilst you are browsing through your files or updating different account settings. The ticketing system is being closely monitored 24x7x365 by our client support staff representatives and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to receive help. In contrast with certain hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you wish and request information with regard to any billing or technical issue. Additionally, you can read a selection of articles, which will help you fix the most commonly experienced difficulties on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated packages, was built with one idea in mind – that you should be able to manage everything connected to your account in a single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a question or stumble upon a difficulty, you can contact our customer support engineers instantaneously without needing to use an entirely different admin interface. You can look through your files or check various settings in your account while you post a new ticket or read the answer to an older one. In case you’ve got a ton of tickets and you wish to find a given one, you can make use of the intelligent search box, which is available in the Help section. We guarantee that you will receive a reply in less than 1 hour regardless of the essence of your inquiry or issue.