Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket whilst you are browsing through your files or updating different account settings. The ticketing system is being closely monitored 24x7x365 by our client support staff representatives and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to receive help. In contrast with certain hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you wish and request information with regard to any billing or technical issue. Additionally, you can read a selection of articles, which will help you fix the most commonly experienced difficulties on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated packages, was built with one idea in mind – that you should be able to manage everything connected to your account in a single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a question or stumble upon a difficulty, you can contact our customer support engineers instantaneously without needing to use an entirely different admin interface. You can look through your files or check various settings in your account while you post a new ticket or read the answer to an older one. In case you’ve got a ton of tickets and you wish to find a given one, you can make use of the intelligent search box, which is available in the Help section. We guarantee that you will receive a reply in less than 1 hour regardless of the essence of your inquiry or issue.