In case you have never opened a web hosting account or you’ve changed companies and the new one uses an account management console that you haven’t seen so far, you may get confused about how to complete a specific task in your account or on your desktop PC. Because of this, lots of web hosting companies have set up a knowledge base, which encompasses the most popular questions and problems related to the specific platform they use, instead of adding only some general details. Such a knowledge base will help you find the necessary info swiftly and easily, so you will not need to devote a lot of time and efforts to things that may require something as simple as pressing a button or checking a tick box. In this way, not only can you get things done, but you can also get to know a lot of new and important things, both about the way you can manage your account and about the way the hosting service functions as a whole.

Extensive Online Documentation in Cloud Web Hosting

If you have ordered your first cloud web hosting plan through our company or have migrated your website over to us, you’ll become familiar with our platform and our custom Hepsia Control Panel in no time thanks to the fact that we have compiled a comprehensive web-based knowledge base where you can find all the info that you could ever need – both general info regarding the hosting service as a whole and more concrete info about the different features that you can make use of and the obstacles that you might chance upon. The articles are available in two places. The whole article list is accessible via the Control Panel’s Help section. You can find relevant articles about the different functions in each and every Control Panel section as well. You can discover how to do pretty much everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles include in-depth guides, so you’ll never get disoriented because of an unclear text. Certainly, in case you stumble upon a more specific obstacle and you do not find anything about it in our knowledge base, you can touch base with our client support staff representatives 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

We have compiled an exhaustive online knowledge base for all our present and potential customers, so in case you order a semi-dedicated server plan from us, you’ll be able to find any information that you are looking for at any time. We have a vast number of informative help articles, which will help you understand better what’s going on in your account – "What’s PHP?" and "What are file access permissions?" are merely 2 examples. Our detailed manuals will help you do anything you need – unpack an archive, import a MySQL database, redirect a domain name, etc. In addition, we also have troubleshooting instructions, which will enable you to discover what spurs a certain problem and the probable solutions for it. In case you can’t send e-mail messages or your domain returns a 500 Internal Server Error message, for example, you can check our knowledge base and correct the issue instantly. The articles can be accessed through each Control Panel section, as well as through the all-encompassing Help section.