The customer support that you will receive from your cloud web hosting provider is very important, no matter if you have pre-sales questions and you're not a customer yet, or you've got a technical issue with an existing account. Timely and correct info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a sign that you're ordering from a real website hosting supplier and not from a reseller. When you acquire a hosting account via a company that does not own its servers and it cannot access them immediately, it is quite possible that you'll wait for a day or two to receive a response to any question, so your sites may remain offline for a long time. In contrast, a provider which provides various means of communication and has a technical support staff that is available at any time will assist you to right away and help you minimize or completely avoid any downtime and potential losses.

24/7 Customer Support in Cloud Web Hosting

The customer and tech support services for our cloud web hosting packages are round-the-clock, so you can forget about waiting for a few days in order to get assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an email message. If you already have an account, you're able to open a support ticket on top of the other three ways of communication. You can choose the most appropriate way to contact us depending on where you are or the hardware you are using. We can help you for almost any hosting-related question that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try out our support services even before you purchase a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and common queries. Our representatives will help you select the ideal package or supply you with information about our servers, so as to verify whether the system requirements for your web sites are met. When you're a current customer, you'll also be able to contact us via e-mail or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We guarantee that when you employ any of these two ways of contact, you will get a response within less than 1 hour and that’s 24/7, which includes weekends and public holidays. If you've used the hosting services of other service providers, even large ones, you'll be able to compare the response time because it ordinarily takes a full day for them to take care of a support ticket.

24/7 Customer Support in VPS Hosting

When using our Linux VPS hosting packages, you'll never have to wait for more than one hour to get assistance for any kind of problem that you may experience regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all support tickets which you open from your billing Control Panel or e-mail messages that you send to our technical support crew. We have local telephone numbers in several countries around the world plus a live chat service where we can assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the different ways of communication, so no matter what your question or problem is, there is always somebody to help you out in a timely manner. In the event that you need help with third-party software, that you cannot deploy or which gives you troubles, you will be able to take full advantage of the Managed Services upgrade package that we provide for all our VPS plans.

24/7 Customer Support in Dedicated Web Hosting

If you get a dedicated server through our company, you'll be able to contact us at any time using a number of channels and the max time that you'll have to wait for a response is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it is a holiday or a weekend and we can help you with anything related to the apps that are pre-installed on the server. To contact us about a technical issue, you'll be able to open a ticket via the Help section of your billing Control Panel or you could send us an email. In case you have any common questions or you would like to find out about our web hosting solutions before you order, you can also employ our live chat or you could call one of the local telephone numbers that we have in various countries around the world. When you're looking for help with third-party software that you cannot deploy or operate efficiently, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.